January 7, 2025 - AI is revolutionizing how people interact with experiences and data. As the world looks to leverage AI to solve problems, Caterpillar is ready with a new solution that will launch later in Q1 2026. 

Introducing the Cat® AI Assistant. It’s a proactive partner like no other — designed, developed and supported by Caterpillar to solve our customers’ toughest challenges and transform the way the world builds, powers and moves.

What is the Cat AI Assistant?

The Cat AI Assistant is a group of AI agents operating as a single assistant. It will be embedded in our websites and applications, as well as available in-cab in machines in the future. The Cat AI Assistant uses the proprietary Caterpillar knowledge base to give in-the-moment answers and recommendations that help customers take confident action.

What Can the Cat AI Assistant Do?

The Cat AI Assistant delivers information on service, fleet status and health, purchasing and more. Inside the cab, it uses voice activation to adjust settings, guide troubleshooting, and connect users to the right resources across Cat apps and websites. It’s built to understand and respond to speech, text, images and video. But it doesn’t just follow commands—it’s designed to help users take the best next step by offering follow-up prompts.

On our websites and applications, customers will be able to use the Cat AI Assistant to help with activities like parts-buying and service planning. For example, the Cat AI Assistant will make it possible to remotely check fuel levels, book an appointment for service, and access diagnostics that indicate operational efficiency of the machines.

In the cab, the Cat AI Assistant is designed to support machine operators. The Cat AI Assistant will be able to coach inexperienced operators, set alerts, and adjust machine settings to improve operator comfort and productivity. Using voice commands, the operator can ask questions about how to use machine features and the Cat AI Assistant will respond with the correct information pulled from the operating manual.

What Information Does the Cat AI Assistant Use?

The Cat AI Assistant leverages data that is exclusive to Caterpillar, including operation and maintenance manuals, parts catalogs, purchase history and experience from millions of assets in the field. This means customers get reliable information that is specific to their machines and their work.

Why is the Cat AI Assistant Needed Now?

The industries we serve face real talent and skills gaps, and our customers are juggling complex systems, endless data and rising pressure to stay productive. The Cat AI Assistant will offer a competitive advantage. It will help our customers reduce mental burden, level up new employees faster, and provide in-the-moment support that drives business results.

What Makes the Cat AI Assistant Special?

One of the key differentiators for our AI solution is the quality and quantity of the data that goes into it. We have decades of high-quality data generated from the development, testing and operation of millions of machines in the field, which provides us a unique advantage as we harness the power of AI for our customers.

A Powerful New Way to Serve Customers

Caterpillar has been incorporating technologies into our machines for many decades, including remote control and autonomy solutions, to enhance safety, boost productivity and efficiency, and reduce costs. Cat AI Assistant represents the next step in the journey to transforming our customer’s experiences in ways we couldn’t have imagined just a few short years ago.

No longer just an abstract concept, AI is a practical way to solve real problems. It arms Cat dealers, service technicians, operators and customers with the answers and recommendations they need to save time, save money and solve problems.